Do you ship everywhere in Bangladesh?
Yes, we deliver our smart kitchen appliances nationwide. Delivery times may vary depending on your specific region outside of Dhaka, typically arriving within 3 to 5 business days.
Get In Touch
Expert support for your modern kitchen.
Whether you need guidance on upgrading to smart appliances, have questions about an existing order, or want to explore our latest innovations in Bangladesh, our dedicated team is ready to assist you.
Direct Access
Connect with our team
NeoGuide Kitchen provides seamless online support and a dedicated physical hub for order pickups and consultations in Dhaka. Reach out via email for rapid assistance.
NeoGuide Showroom
House 14, Road 113A, Dhaka, Gulshan 2 1212, BangladeshHouse 14, Road 113A, Dhaka, Gulshan 2 1212, Bangladesh
Digital Support
For order inquiries, warranty claims, or product guidance, drop our support team an email. We typically respond within 24 hours.
support@neonguide.pro
Send a Request
Let's get your kitchen sorted.
Provide as much detail as possible so we can route your inquiry to the right specialist. Whether it's a technical question about a smart oven or shipping details to your location in Bangladesh, we are here to help.
Average Response Time
Under 24 hours during business days (Sunday to Thursday).
Dedicated Assistance
Customer Support
Our commitment to your modern kitchen doesn't end at purchase. We provide comprehensive after-sales support to ensure your smart appliances operate flawlessly.
Warranty Claims
Hassle-free processing for all eligible products.
Technical Guidance
Expert advice on setting up and using your smart devices.
Order Tracking
Real-time updates on your deliveries across Bangladesh.
Common Queries
Before you write to us
Can I track my order online?
Absolutely. Once your appliance is dispatched, you will receive an email containing a secure tracking link, allowing you to monitor the delivery status in real-time.
What is your return policy?
We accept returns on unopened and unused accessories within 14 days of delivery. For major appliances, please contact support via email to initiate a technical assessment or warranty claim.
Are installations included?
Installation services are currently available exclusively for customers within the Dhaka metropolitan area. We plan to expand our professional setup network across Bangladesh soon.