Get In Touch

Expert support for your modern kitchen.

Whether you need guidance on upgrading to smart appliances, have questions about an existing order, or want to explore our latest innovations in Bangladesh, our dedicated team is ready to assist you.

Customer support specialist assisting clients in a modern kitchen showroom
Direct Access

Connect with our team

NeoGuide Kitchen provides seamless online support and a dedicated physical hub for order pickups and consultations in Dhaka. Reach out via email for rapid assistance.

NeoGuide Showroom

House 14, Road 113A, Dhaka, Gulshan 2 1212, Bangladesh

House 14, Road 113A, Dhaka, Gulshan 2 1212, Bangladesh

Digital Support

For order inquiries, warranty claims, or product guidance, drop our support team an email. We typically respond within 24 hours.

support@neonguide.pro
Send a Request

Let's get your kitchen sorted.

Provide as much detail as possible so we can route your inquiry to the right specialist. Whether it's a technical question about a smart oven or shipping details to your location in Bangladesh, we are here to help.

Average Response Time

Under 24 hours during business days (Sunday to Thursday).

Dedicated Assistance

Customer Support

Our commitment to your modern kitchen doesn't end at purchase. We provide comprehensive after-sales support to ensure your smart appliances operate flawlessly.

Warranty Claims

Hassle-free processing for all eligible products.

Technical Guidance

Expert advice on setting up and using your smart devices.

Order Tracking

Real-time updates on your deliveries across Bangladesh.

Common Queries

Before you write to us

Do you ship everywhere in Bangladesh?

Yes, we deliver our smart kitchen appliances nationwide. Delivery times may vary depending on your specific region outside of Dhaka, typically arriving within 3 to 5 business days.

Can I track my order online?

Absolutely. Once your appliance is dispatched, you will receive an email containing a secure tracking link, allowing you to monitor the delivery status in real-time.

What is your return policy?

We accept returns on unopened and unused accessories within 14 days of delivery. For major appliances, please contact support via email to initiate a technical assessment or warranty claim.

Are installations included?

Installation services are currently available exclusively for customers within the Dhaka metropolitan area. We plan to expand our professional setup network across Bangladesh soon.