Privacy Policy

When you visit the NeoGuide Kitchen website, place an order, or contact us, we may collect the following types of information:

• Personal Details: Name, email address, and shipping address (e.g., in Dhaka or elsewhere in Bangladesh) necessary for fulfilling your appliance orders.
• Transaction Data: Details about payments and the modern kitchen accessories you have purchased from us.
• Technical Data: IP address, browser type, device information, and usage metrics on our website to ensure a seamless browsing experience.

We utilize the information collected exclusively to provide and improve our services, emphasizing convenience and modern living. Specific uses include:

• Processing, fulfilling, and delivering your smart kitchen appliances.
• Communicating with you regarding order updates, customer support inquiries, and policy changes.
• Enhancing our website’s functionality, layout, and catalog offerings based on regional demand within Bangladesh.
• Preventing fraudulent transactions and ensuring the security of our platform.

NeoGuide Kitchen does not sell your personal data to third parties. We only share necessary information with trusted service providers, such as local logistics and delivery partners in Bangladesh, strictly for the purpose of getting your products to your door.

We employ modern, industry-standard security measures, including encryption and secure server hosting, to protect your personal information from unauthorized access, alteration, or disclosure.

Our website uses cookies to recognize your browser, capture certain information, and remember your preferences for future visits. These tools help us compile aggregate data about site traffic and site interaction so that we can offer a better, more innovative site experience.

You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our e-commerce platform.

You have the right to request access to, correction of, or deletion of your personal data held by us. For any privacy-related inquiries, data requests, or concerns, please communicate with us strictly via our official email or postal address.